Questions and answers

1. What types of items can Toshakchi clean?

We clean a wide range of textiles including clothing (suits, dresses, coats), carpets, rugs, upholstery, curtains, blankets, duvets, and even leather and suede items.

2. How do you ensure my fabrics won’t get damaged?

Our experienced specialists use gentle, fabric-safe cleaning methods tailored to each material. We also use eco-friendly solutions that are effective yet non-aggressive.

3. How long does the cleaning process take?

Typically, dry cleaning and textile care services take between 2 to 5 business days, depending on the item and the level of cleaning required. Express services may be available on request.

4. Do you offer pick-up and delivery services?

Yes! For your convenience, we provide flexible drop-off, pick-up, and delivery options. Please contact us to arrange the best option for you.

5. Are your cleaning products safe for children and pets?

Absolutely. We use environmentally friendly and non-toxic cleaning agents to ensure safety for your entire family, including pets.

6. What should I do if my item is heavily stained?

We recommend bringing the item in as soon as possible. Our specialists will assess the stain and apply appropriate treatments to maximize the chances of removal.

7. Can you clean leather and suede items?

Yes, we provide specialized cleaning and conditioning services for leather and suede to restore their look and feel without damage.

8. How should I prepare my items for cleaning?

Please check all pockets and remove any personal belongings. For bulky items, ensure they are packed securely for transport.

9. What payment methods do you accept?

We accept cash, major credit/debit cards, and online payments. Payment is usually made upon pick-up or delivery.

10. What if I’m not satisfied with the cleaning?

Your satisfaction is our priority. If you are unhappy with the service, please contact us within 3 days and we will do our best to resolve the issue promptly.